Refund policy

Refund Policy

We want you to be satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund under the conditions below.

Returns
You have 30 days from the date of delivery to request a return.

To start a return, please contact our support team by email and include your order number and the reason for the return. Our team will review your request and provide the appropriate return instructions.

Items must be unused, in their original condition, and in the original packaging.

Returns that are sent without contacting us first may not be accepted.

Refunds
Once we receive and inspect the returned item, we will notify you if your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within a few business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the case and arrange a replacement or refund.

Exchanges
We currently do not offer direct exchanges. If you would like a different item, please request a return and place a new order.

Non-Returnable Items
Certain items may not be eligible for return for hygiene or safety reasons. These products will be clearly marked on the product page if applicable.

Contact
If you have any questions about returns or refunds, please contact our support team:

Email: support@heliosema.com
We usually respond within 24 hours.